Shipping policy
At Rensony, we’re committed to delivering your order quickly and smoothly.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
- Standard shipping typically takes 3–7 business days after processing.
- Delivery times may vary depending on your location and carrier delays.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Occasionally, we may offer free shipping promotions.
Order Tracking
- Once your order ships, you will receive a tracking number via email so you can follow your package.
Shipping Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delays & Issues
- While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or unforeseen circumstances.
- If your package is lost or significantly delayed, please contact us and we’ll assist you.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.